Help us improve accessibility across NSW public transport.

For many people with lived experience of disability, public transport is critical to enable full participation in society. However, many people living with disability have difficulty or require assistance when using public transport, while some are unable to use it altogether.

Transport for NSW is developing a strategy to improve accessibility across the NSW public transport system for people with lived experience of disability. The strategy will provide a pathway for how we will continue to work towards our compliance obligations under the Disability Standards for Accessible Public Transport 2002 (Cth) and ensure we are delivering positive outcomes for our customers with disability.

You are invited to provide feedback to help us understand the challenges people with lived experience of disability are facing when using public transport, and how we can help make public transport safer and more equitable, inclusive, and accessible for everyone.

Tell us what you think

We invite everyone over the age of 16 years to provide feedback through a short, 10-minute survey.

Your feedback will help inform our strategy for delivering an accessible state-wide transport system to improve transport access for people with lived experience of disability.

You can also refer to the Consultation Paper outlining further information. An Easy Read version is also available.

The consultation is open until Friday 17 November 2023.

Thank you for your feedback

This engagement is now closed. Thank you for participating. We are currently reviewing your feedback.

Privacy collection notice

Have your say consultations are run by the NSW Department of Customer Service (McKell Building, 2-4 Rawson Place, Haymarket NSW 2000).

We are interested in hearing from the community and will use the information we collect from you to help develop the programs and services that NSW Government provides.

We are collecting only minimal personal information from you. We may collect basic information like your name and contact details, if you choose to provide them. You may provide some personal information in response to questions that we ask you. For example, we may ask you about your experiences or opinions about a particular topic.

Having your say is voluntary and you are not legally required to provide any personal information to us. For some consultations, though, you will not be able to have your say unless you agree to include your personal information.

If you do provide personal information to us, you have a right to access it, and can ask us to correct it if it is wrong.

We may share personal information you provide with other parts of the Department of Customer Service (for example, with our Data Analytics Centre) so that we can conduct analysis across all consultations and refine our engagement methodology.

Where we conduct a consultation with or on behalf of a partner agency, we would usually share the information that we collect with that agency. In this instance, we are running this consultation with:

• Transport for NSW

For privacy information about your use of the NSW Government website generally, please see the NSW Government’s website privacy statement.

You can contact our Privacy Coordinator by calling 13 77 88 or by emailing Privacy@customerservice.nsw.gov.au.